Privacy Policy
This privacy policy sets out how Pacific Body Corporate Services uses and protects any information you provide when you use this website.
Pacific Body Corporate Services is committed to protecting your privacy. If we ask you to provide information by which you can be identified, you can be assured it will only be used in accordance with this privacy statement. We may update this policy from time to time by revising this page. We encourage you to check back periodically to stay informed of any changes. This policy is effective from 14 August 2026.
What we collect
We may collect the following information:
- Name and job title
- Contact information, including email address and phone number
- Property or body corporate scheme details relevant to the services we provide
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys, enquiries, or offers
What we do with the information we gather
We use this information to understand your needs and provide a better service, including:
- Internal record keeping
- Administering body corporate schemes we manage on your behalf
- Improving our products and services
- Contacting you for market research purposes, by email, phone, or mail
- Customising the website according to your interests
Security
We are committed to keeping your information secure. To prevent unauthorised access or disclosure, we maintain appropriate physical, electronic, and managerial procedures to safeguard the information we collect.
How we use cookies
A cookie is a small file placed on your device with your permission, which helps us analyse web traffic and understand how visitors use our site. Cookies allow the website to respond to you as an individual, tailoring its content to your preferences.
We use traffic log cookies to identify which pages are used most. This information is used only for statistical analysis and is not linked to any personally identifiable data.
Cookies help us improve the website by showing us which pages are useful and which are not. A cookie cannot give us access to your computer or to any information about you beyond what you choose to share with us.
Most browsers accept cookies automatically, but you can usually adjust your browser settings to decline them if you prefer. Doing so may limit some functionality of the website.
Third-party services — Owner Portal
To provide you with secure, real-time access to your scheme’s records, we use a third-party Owner Portal platform (currently provided by Urbanise Pty Ltd). Where you are provided with access to this portal, we may share relevant information with Urbanise on your behalf, including your name, contact details, financial statements, levy records, and maintenance requests, for the purpose of enabling that access.
Urbanise’s collection and handling of your information within the Owner Portal is governed by its own privacy policy, available at urbanise.com/privacypolicy, and is not controlled by Pacific Body Corporate Services. We recommend reviewing their policy directly. Should we change our Owner Portal provider in the future, we will update this policy accordingly.
Links to other websites
Our website may contain links to other websites of interest. Once you leave our site via one of these links, we have no control over that website and cannot be responsible for the protection of any information you provide there. We recommend reviewing the privacy policy of any external site you visit.
Controlling your personal information
You may restrict the collection or use of your personal information by:
- Indicating on any form on this website that you do not wish your information to be used for direct marketing
- Contacting us at any time to withdraw previous consent to direct marketing, by writing or emailing us at [insert Pacific Body Corporate Services contact email]
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required to do so by law.
If you believe any information we hold about you is incorrect or incomplete, please contact us as soon as possible and we will promptly correct it.
You have the right to request access to, correction of, or erasure of your personal information where it is no longer required for the purpose it was collected, or where we are not otherwise required to retain it by law. We will endeavour to action any such request within a reasonable timeframe. Please note that in some cases we are legally required to retain certain information — for example, financial or transactional records — for a minimum period under tax, accounting, or body corporate legislation, and will advise you where this applies.